Terms and Conditions of Sale

1. Accommodation capacity and length of stay

The chalet is designed for 10 people, including a maximum of 8 adults. The minimum stay is 6 nights.

2. Booking

All bookings must be accompanied by a deposit of 25% of the total rental price. A contract is drawn up upon confirmation of your stay. This contract includes all rental terms and conditions. The deposit can be paid by credit card, cheque or bank transfer.

Your booking will only become definitive once we have received your 25% deposit and confirmed your booking with us. Without confirmation from us, your reservation cannot be considered definitive. If the deposit is not received on time, the booking will be cancelled without any right to compensation.

The balance of the rental price must be paid no later than 45 days before the start of your stay.

3. Cancellation

– Cancellation up to 45 days before arrival date: we retain the 25% deposit.

– Cancellation between 45 and 30 days before arrival date: we retain 50% of the total cost of the stay.

– Cancellation less than 30 days before arrival: we retain 100% of the total cost of the stay.

In the event of cancellation by the customer, for whatever reason, the chalet will be re-let and the deposit retained. However, if the chalet is re-rented at the same price, the deposit will be reimbursed minus a flat-rate penalty of €50.

No right of withdrawal: We would like to remind you that, in accordance with article L 221-28-12 of the French Consumer Code, the right of withdrawal does not apply to accommodation, transport, catering and leisure services provided on a specific date or at a specific time.

4. Interruption of stay

Early departure or interruption of the stay will not give rise to any reimbursement.

5. Prices

Our prices are not subject to VAT.

They include :

– transport of your belongings and luggage from the parking lot to the chalet, in winter only.

– Furnished accommodation – utilities: water, electricity, heating

– comforters, pillows, sheets, towels

– wifi

– cleaning carried out by us before your arrival. However, we ask you to leave the premises clean.

They do not include :

– tourist tax, payable directly on site.

6. Security deposit and balance

A security deposit of €1,000 is required on arrival. It will be returned to you at the end of your stay, after deduction of any compensation deducted for any damage caused (following the comparative inventory between your day of arrival and your day of departure).

The balance is payable on arrival at the latest during the first meeting with the owner.

7. Tourist tax

The tourist tax, collected on behalf of the municipality, is not included in our rates.

The amount for the 4-star Chalet La Trafolée is €2.40 per adult per night. It is paid on site.

8. Arrival and departure times

Arrival: we will do our best to have your chalet ready as soon as possible. Please note, however, that this will only be possible from 4pm onwards. Please let us know in case of late arrival.

Departure: The chalet must be vacated by 10.00 am at the latest. (A penalty of the amount of the night will be applied for any departure after this time). Please note that our cottages are non-smoking. In the event of non-compliance, you will be charged for the cost of cleaning up.

9. Pets

Pets are not allowed.

10. House rules

To make life easier during your vacation, a set of house rules is available at the chalet. Please respect them. Please note that skis, ski boots, sledges and snowshoes may not be brought into the chalet: an outside room is provided for this purpose. The chalet is non-smoking.

11. Complaints

If you have any comments or wish to report a problem during your stay, please contact us immediately so that we can quickly find a solution.